TRAINING + SUPPORT

From the moment you begin working with National Utility Billing, you’ll see how our team’s professional service truly sets us apart. As experienced industry professionals, we understand the complexities of your business and pride ourselves on providing support that allows you to take full advantage of the benefits of using National Utility Billing’s features and services. As partners in your success, we are committed to supporting your team's ongoing needs and growth. Below are examples of the ways in which we fulfill this commitment.

Company Set-Up + Onboarding

Our team of Data Services specialists guides you and your organization through our property and company set-up process. A customized plan is established to meet the unique needs of your transition at a pace that works best for you. Our team then works closely with your personnel to collect and migrate your company and property data to ensure you’re able to use all of National Utility Billings’s robust tools from your first day on our system.

EASE OF USE

The National Utility Billing interface is intuitive and user-friendly. There are no complicated menus or steps to memorize, so you’ll be able to take advantage of all our features from your first day on the system. The system uses hyperlinks to jump from page to page, so if you can shop online and send email, then you already know how to use National Utility Billing.

REAL-TIME DATA

National Utility Billing is web-based, which means you can view and modify up-to-the-moment data and reports wherever and whenever you have Internet access. National Utility Billing clients can access stock or customized reports in real time using specific property, regional, and portfolio-wide data from current and prior fiscal periods. Having this power in your hands at all times allows you to better operate your properties and supervise your personnel, regardless of whether you’re sitting at your desk or are out on the road.

SUPPORTDESK

Our integrated, online SupportDesk system is staffed by trained and dedicated professionals who monitor your support submissions seven days a week and work to fully resolve all of your requests. Client supervisors have the ability to track the status of support requests using SupportDesk’s integrated reporting tool. Unlimited support requests are included in our monthly service fees at no additional cost.